My first experience with Bridal Belle was average ...

My first experience with Bridal Belle was average - they have a large selection to choose from so it was easy for my bridesmaids and mother of the groom to find a dress for my wedding. 2 of my 3 bridesmaids decided to have their alterations done with Bridal Belle and boy what a mistake! Neither dress was complicated, there was no beading or fine details on either dress, the skirt had to be taken up/hemmed, straps had to be shortened and bust taken in. Being that they are a large bridal shop I would think that these alterations would be common enough for them to not mess them up. I was wrong! The hem on the one dress was a complete disaster, and for some reason they took the bust in which was not supposed to be done at all, my girl cannot even fit into but she could upon the first fitting. The second bridesmaid went in to try hers on admittedly in a rush, and quickly decided it was ok, but upon trying it on at home she realized it too was wrong, the straps were still loose which allows her cleavage to fall out and the fabric under the arm is still too wide. Mind you they tried to fix the first try 3-4 different times over a 2 week period, they decided they could not fix it 2 weeks before my wedding, she had to argue to get her alteration $ back so she could hopefully take it elsewhere to have properly done. I asked them how her dress could be so messed up, and one of the managers stated "Yeah we're really not sure what happened to that dress." REALLY!!! It's now a week before my wedding and they want to "try and fix" the other dress - and they cannot guarantee they can fix it or that they will give her $ back. Overall I just don't trust them to attempt to fix this dress, so she will take it elsewhere and lose the outrageous $100 they charged her for alterations. This shop is very unorganized and I'm not sure who they have doing alterations but they need to find someone new.