First the positive:

First the positive:
It's a nice hotel. The beds are incredibly comfortable, the bathroom with the rain shower is classic and the air conditioning was very quiet. The concept of the rooms and the hotel is coherent. The cleanliness was ok (only the cupboards were a bit dusty). The service at the front desk was good and uncomplicated. Fluent English was not a problem for this receptionist. You felt comfortable in the hotel right from the start. The way to the wellness area, i.e. to the thermal bath, goes through an underground tunnel, so that you can put on your bathrobe directly in the hotel and walk to the thermal bath from the elevator. The thermal bath itself has a lot to offer. It is not quite as up-to-date and modern as newer wellness spas. The variety of saunas and their design is still impressive. The cleanliness of the facility was also good. We got to know the outdoor area in winter, due to the vegetation phase, it was not particularly inviting. However, competition in the segment will increase. The wellness and health market is currently a growth market into which other competitors will enter. The system must therefore continue to develop in line with the times.
The food in the restaurants and the breakfast buffet were okay. The service from the staff first class.

Now for the negative:
The language barriers in the restaurant Intens, as well as all other restaurants (N-Joy, Kelodrome) and in the lounge were a bit problematic. As a guest or customer, of course, you want at least menus and drinks in English. If the service cannot translate the Dutch menu into English either, it is of course difficult to choose the dishes that you really want and want to eat. In today's world, at least the translation of the menus and drinks would be appropriate. A translated menu in the room for the timing and scope of the arrangement would of course also be important, but not as important as a corresponding translation of the menus. Unless you only want to reach customers on a national level. Today's customers expect professionalism and customer orientation at all levels and an uncomplicated stay. The booking system on the homepage is not up to date. A customer wants a quick and uncomplicated booking process. If the system then blocks because you don't have a Dutch phone number, that's a problem (you can lose customers). Of course we could make reservations by phone, but the poor English of the employee on the phone was a small obstacle. It still worked. What surprised us in particular was the text on the minibar, stating that if something is taken out of it, it will be automatically charged after 20 seconds. We don't know that from other hotels. We avoided using the minibar.