First off... I've been visiting this location sinc...

First off... I've been visiting this location since the 90's. I gave it 2 stars instead of 1 because 10-15 years ago, it was amazing. Great people back then who really seemed to care. Those days are over! My last 3 visits have been horrible. One of those visits was for a new set of wheels and they put 2 different offset MB wheels on my car. +50 on drivers side and +35 on passenger. That's ridiculous in my opinion. My last and final visit to this location was just for a rebalance. I had my young kids with me and the guy who checked me in (after we stood there for 20 minutes without even a hello) told me 1 - 1.5 hours and there were 5 cars ahead. Seemed like a long wait but I didn't really have a choice. My turn came and I literally watched the tech pick up my keys, look at the paperwork and put them back. 4 cars later (9 since I got there) I finally asked them what was going on. They got me right in at that point but ignoring a customer, especially one with a couple young kids, for hours is pretty awful customer service. Drive up to Lafayette Rd Discount Tire, they seem to still care about customers.