Ordered some brakes it said delivered I m not sure...

Ordered some brakes it said delivered I m not sure if y all aware it was and apartment but it s yet to be in my possession I called I emailed and y all dont reach out to me but closed the case and I really need somebody to get thru to FedEx and jus open a claim so I can get my brakes or my money back thanks for y all time these brakes was recommended to me and if only i knew what I knew now