Mark Townsend

Review of Audi Plano

I've always had my car serviced at Audi Plano and ...

I've always had my car serviced at Audi Plano and normally have had good experiences. However, my most recent experience was POOR.
The folks in Service have always told me that adding 1/2 Qt of oil every ~4000 miles was normal for the A4, but it wasn't til the warranty expired did they confess that these vehicles have an "oil consumption" issue which can be costly to fix. So I immediately tried to get that warranty extended (the mileage was under the threshold, but it was 6 months past the coverage expiration date) so I could get an evaluation. Chris (Service Mgr) claimed he tried to do so with his bosses, but was denied.

So then I attempted to purchase a Platinum warranty coverage ($4800) as I hoped to keep the car for years to come. I called Finance (started with Seth) and left messages with others at least 6 times over a 2 month period, but they refuse to call me back. The folks at the front desk are very kind, and assured me someone would call me, but but nobody ever did.

I can only assume they know I have a major issue brewing and aren't telling me. I mean, do you know anybody who won't sell YOU an extended warranty plan??

Will leave a 2 star rating only cuz they ve been great in the past.
Looking to trade my Audi for a Lexus..