I am a customer who has an immense appreciation fo...

I am a customer who has an immense appreciation for good customer service. Willing to travel the
distance for outstanding service(s) rendered, I would remain loyal to the vendor/businessperson who is capable of accomplishing this task.

In 2000, I had my first experience with eyebrow threading at Usha s Salon on Harford Rd. It was there that I first met Nayha, who threaded my brows. I preferred her to the other ladies because she was professional and had a consistently gentle disposition. Due to my satisfaction with the services Nayha provided me throughout the years, I followed her, left and returned to her services. When I discovered she opened her very own shop in Pikesville, MD, I was elated; not only for the convenience of her new location, but I was genuinely happy for her success as a business owner!

As life would have it, I have gracefully aged; yet, I was prematurely graying with a rogue hair or two in my brow since my twenties. This is not new. What is new however, are the comments and expressed opinions I ve received whenever I would point out visible imperfection(s) with the outcome of the service. In addition, to this newness, I had the need to argue my point or to insist on a correction. Perhaps I am reluctant to change, but when was it ever an accepted practice to argue with a customer?

On more than one occasion, I ve had to endure comments about the location or the number of graying hairs in my brow that prevented the polished look to which I d grown accustomed. When was it ever an accepted practice to insult a customer? When I pointed out an exact location of the imperfection, I was made to feel as if my eyes were failing me. After a few annoying exchanges, Nayha would finally relent and do as I so loyally paid her to do. I was assured after expressing my gratitude for the correction, that she would remember my preference for future visits. But alas! To my chagrin, it would occur again. Was this a sign? I declined the option to purchase the product suggested to conceal my look of distinction.

Perhaps a rarity, but I choose not to defy this natural aging process, but to embrace it.

The most recent occurrence took place with a new brow threader, known as Deepa. Since my obvious annoyance with Nayha, I had happily grown accustomed to the outstanding job she consistently performed on my brows. When I politely declined the suggested sales attempt for face powder, I was asked if I liked my gray hair. Really??? I emphatically told her that I loved my grays. And with that, Deepa agreed, as there were so many! Really??? To add insult to the injury, the cashier asked how, not if, but how I wanted to handle my gratuity! When I declined, she returned my credit card, not to my hand as I d given it to her, but practically tossed it onto the counter. Now I m no Rocket Scientist, but I think I can safely assume, my business is no longer appreciated at
Nayha s Salon in Pikesville.

Can anyone recommend a better service for those of us who are gracefully aging??