Overall, service is very good. Rep is knowledgeab...

Overall, service is very good. Rep is knowledgeable, organized and explained the system in a layman's term. She was not pressuring us to buy, which we kind of like about her. This is an investment on our part. It is pricey, but adding all the $$$ spent to buy bottled water will cost as much in the long run. Also, no more hard water spots in the shower doors, tiles, etc.. We lived in MN for many years (we had hard water there, too) and we had the same system and it worked. Also, the Rep called to check on us, if the system was doing its job. She just did not abandon us after the sale. :)

The technicians were polite and punctual. There was a little problem, the host was twisted. I called customer service and they scheduled someone right away to fix it. A few days ago our drinking faucet stopped working, Customer Service sent a technician and found out that the "Stop Leak" rubber expanded. There was actually no leak but probably just a small drop of water touched the host so the rubber worked its purpose. He seems knowledgeable and gave us tips.