Dharmesh Mistry

Review of Forbes Chevrolet

The Service Center probably has been waiting for t...

The Service Center probably has been waiting for this review to come in, I guess it s about time to release it because they ve washed their hands cleans from this issue.

Here s a summary of everything that occurred within dealing with this collision department. I book an appointment after I had been hit while parked and the front driver side of my car was damaged, including headlight, bumper, hood, quarter panel, and bits of the door. The associate was nice, and booked me in an appointment mid-January to bring it in. He was able to fix my door enough so I could open and close it again.

Mid Jan. Drop it off, and said it should be about 5 days, I get my rental, all good so far. One week goes by, nothing, two weeks, nothing, by this time. I start calling asking where my car is. The mechanic says they underestimated how much damage was done, and they need to wait on parts. No problem. Called, they said, it will be ready tonight, no call back, called again, they said now after the weekend. I get a call Monday morning from my insurance company stating that they called them and said the repair was done and that my rental was due back today. I told the insurance company, well hang on, they told me that a long time ago, and I m not paying to rent a car longer because they gave you a false date. Sure enough my car wasn t ready to go until after the car rental place had closed, so now I m late in returning my car. Fortunately I was able to get an extension after explaining my case to the insurance company. I go to pick up my car, and guess what. IT was fixed! Yay, except The car mats were not present (not in the trunk either) One of my fog light was out, and there was this haze on the windshield. I don t take it back, I want my stuff back. Next morning comes around, the mechanic calls me and asks me why I didn t take my car back. I was like, my car mats are missing. A silly mistake, not a problem. I then ask about my fog light. Mechanic says, and I quote, we have a picture on file that I have that shows the car coming in with the fog light out. Even though I know for a fact it wasn t out when I gave it to them, the fact that it s out when I get it back (on the area where my car was hit) and that was the response I got, I was fine with it. I simply said, hey show me that picture, and I ll be on my way. Mechanic comes back and says Oh, I don t actually have the picture, I just have it written here in my notes . So he just lied to me. I asked him why he thought it was right that my car being left with him after being hit in that location be returned without a working light, and I got nothing from him.
Anyways, at this point, I m fed up, and I need to get my rental car back since I ve hit the extension so I do not get charged. I go there, no one says a word to me, and get the hell out of there.
I had to spends hours cleaning my windshield of clear coat because the person who had painted my hood didn t mask off my windshield properly (you could see the tape lines where the person had half-assed attempted to do it). I then spend time with my car and notice that my shift lock doesn t release properly, requiring me to manually release it when I want to put my car out of park (probably a costly fix) and I still have a fog light out. My headlights now also need a re-alignment, and all I get from the mechanic is words about my bulbs being after market. They are simply just Sylvania bulbs from Canadian tire, nothing special.

The Lack of response or update on why they are keeping my car four times longer than originally quoted, the mechanic lying to me, and just the lack of professionalism when returning my car and the dismissal of any responsibility towards this issue is beyond appalling. This was an insurance repair, done through them only because they were pre-authorized with the insurance company for their repairs (2,000k+ for items that clearly weren t included). They had the money, the time, to do a decent job, which they clearly did not.