Very poor customer service. I had my delivery canc...

Very poor customer service. I had my delivery cancelled because I asked what their schedule was like IF I needed to reschedule. Was on hold for a long time when I called to get my delivery time back. They didn't delivery my entire order and I was told that despite delivery being a part of my purchase, I needed to go to the store (1 hour round trip) to pickup my item because if they delivered it in the truck it had a high change of getting lost of damaged. (?!?!?!) Will be shopping somewhere else the next time I need appliances.

Follow up ... emailed the manager as requested below and heard nothing back. Emailed again regarding an issue we're having with our brand new fridge ... 4th attempt to reach someone regarding this.