tracee wareham

Review of Karmel Shuttle Transportation

Ended up with this shuttle service as part of a We...

Ended up with this shuttle service as part of a Westjet Vacations booking.

I called to confirm on Saturday April27 and was told to be downstairs at 7:30 am on April 29.
7:30 came and there was no shuttle so I called to inquire and the support line informed me that the driver was just at another hotel and would be arriving in 5 mins.
Our shuttle didnt arrive until 7:58, 30 mins late. The driver said he had van trouble and I replied with the support line had told me he was at another hotel so it was conflicting information. The driver was extremely rude, snapped at me and said I was making assumptions, and literally threw my suitcase in the back of the van.
Furthermore the check engine light is on in the van which I believe to be very unsafe for a transportation company and I can hardly hear my own thoughts through the racket the rear end is making!

I will NOT use Karmell Shuttle ever again!