Meghan Smith

Review of Rivard Realty Of South Walton

Stayed at Eau Naturale at Carillon Beach, a new li...

Stayed at Eau Naturale at Carillon Beach, a new listing for Rivard. We originally booked through Wyndam via VRBO but shortly before our our vacation, the owners switched management companies and Rivard took over for Wyndham. Wyndham refunded our card & then Rivard charged our card for the same amount Wyndam had charged us --EVEN THOUGH the Rivard price for the house (which was listed on their site) was lower than Wyndam's!! So they overcharged us $600 at the Wyndham price. After complaining-they credited 1/2 of it back to us and said the rest was for chair rental. We have never paid that much for chair rental in our 27 yrs of vacationing. The Rivard manager said he'd give us an extra set of chairs to make up for it. In my opinion he should have graciously refunded us the $600 overcharge.All in all the house was very nice &location couldn't be better. One BIG problem-it has roaches!! If it didn't have roaches, the house & location couldn't be beat & we would stay there again despite my grievance with Rivard--but currently it has roaches! The week before we arrived, the Rivard mgr said the house was dirty when they took it over & not up to their standards but he assured me they cleaned it up, I'm assuming they too saw roaches and sprayed---but I was not warned about them and it grossed us out! I sent an email to Rivard during our stay about the roaches and never heard back--very disappointing.