The Medical Clinic care is terrible, my doctor is ...

The Medical Clinic care is terrible, my doctor is on vacation and I have urgently requested medications, they answered me by email that yesterday Thursday 01-28-21 the prescriptions would be ready, my wife went (we do not live nearby) and asked him They said they weren't done.
Also they do not answer the phone and it is not possible to be sure if today at noon, as promised to her they will be ready.