macy calef

Review of Lumiere Day Spa

I had a brow waxing appointment for a Saturday (2/...

I had a brow waxing appointment for a Saturday (2/15/20) at 11 am. The place was beautiful and very clean so I was excited because I ve seen their work on Instagram and was excited to get my brows done. I waited until 11:30 until I was finally called in, I explained to the esthetician that I can only get hard wax due to breakouts with soft wax. When I called and booked my appointment I also told them this information. The lady sat me down in my chair measured my brows and another esthetician in the room explained that the hard wax wasn t working. So my esthetician took me to another room down the hall and then explained that hard wax pot wasn t turned on so the wax was cold and not usable. So she takes me back to the first room && they try to thread my brows which I ve never done before and I couldn t end up doing the threading because of how painful it was. Now they say there is nothing they can do, I walked out to the front desk and the receptionist says if I wait another 20 minutes for the wax pot to warm up they will comp my service. At this point it s already been 45 minutes wasted on my Saturday. She says she will put a 20% discount on my file for my next service, which I think is not enough. I wasted almost an hour to not get anything done because they were not prepared. I m an esthetician myself so I understand to an extent but this was ridiculous for just a brow wax. I had high hopes for this place but I guess not.