Great location in Brooklyn, pretty close to DUMBO ...

Great location in Brooklyn, pretty close to DUMBO and Barclays. The room was clean, spacious, and had a great view. However, I had booked a room on the executive floor and was given a deluxe king room (not an executive room, not on executive floor). Once I realized their mistake, they told me that I had booked a regular king and they did me a favor by upgrading me to a deluxe king room. Once I showed them my receipt, the story changed. I was then told that they had overbooked the executive floor, so had to put me in a different room, but the one I had is bigger and better. It may have been bigger, I don't know, but it was certainly missing many of the key features that I paid for by booking an executive room. I was told nothing could be done and no refund for the difference between the two rooms could be made because I prepaid for the room. I had to call Hilton corporate and file a complaint. After hotel management told corporate that the room I had received was more expensive, I decided I needed to call and talk to this manager myself. He admitted to me that they messed it up and were in the wrong, but still would not refund the difference of the two rooms. Instead, he said he would give me some Hilton Honors points (yippee?). Customer service here was absolutely atrocious and corporate would not help whatsoever. I've been a loyal Hilton Honors member for many years, but now I'm making the switch to Marriott.

*This was not about the money, it was about the principle. They accepted my money for a room that they then sold to someone else, then gave me a worse room and told me it was upgrade. I just don't stand for this kind of customer service.