Tiffany Allman

Review of Modern Toyota

TAKE THE TIME TO READ: So I waited a month to writ...

TAKE THE TIME TO READ: So I waited a month to write this. I'll tell you what I experienced. Got a used car it's great. It had a tire issue they fixed it for free. They have a great selection of used cars more than any place in Winston. Mo was my sale rep he was good that day. Mark Coplon was the finance manager he was nice. Realized after I got home I had signed for an odometer reading that was not accurate (flag #1) pay attention with this if you buy a used vehicle. Called and spoke to mo about getting an appointment for the tires to be fixed... He said "they don't have appointments you have to come in early". I can't do that cause of work. Ginger had asked me if I had an appointment the first time I came with my car to get the tires looked at so I knew that they made appointments for larger services. Called back and spoke to someone besides mo and got an appointment. So life goes on... And my 30 day tag expires. I was like what in the world where is my license plate. Mo instructed me it would come in the mail. It never did. So I couldn't drive my new car for a couple days, then I waited until Monday and went to the dealership and talked to mo again. I told him the situation and he was like no one here can help call Teresa she's the only one who does tag stuff. At this point I'm frustrated anyway and he was no help at all. He has a very poor lack of customer service. I never got a I'm sorry or a oh I hate that happened to you. He doesn't say yes mam or no mam. One of the other sales reps there he's a shorter Hispanic male he was SO NICE AND I WISH HE WOULD HAVE SOLD ME MY CAR. He showed so much care. He was like oh call Teresa and if not contact one of us here if you don't hear anything. I'm sorry and I hope we can fix it. He was wonderful. Made me feel better. I called Teresa and left her a voicemail she never got back to me so I called the dealership and demanded I talk to a manager. This was my only week day off in weeks. I had to get my plate this day. Johnny helped me a lot and transferred me to different people. I went through about 8 people. Ended up talking to one of the finance managers I believe can't remember his name but he was nice and called me back like he said he would after he figured out the problem. He got my plate in that day. Keep in mind I went to the tag office and this new vehicle I got wasn't even showing up registered under myself. That means I was driving an UNREGISTERED VEHICLE FOR 30 DAYS. I guess they fixed the paperwork and everything that day because obviously something had went wrong in the process. I came to pick up my plate and mo was there. He saw me pulling up and texted me my tag was here! And then I got out and he was like I had just texted you! I'm like yeah when you saw me coming to save your butt. He just handed me my plate. Didn't even offer to put the plate on for me. He was like here's your plate. It came in today sometimes it takes a while for it to come to the dealership. And that frustrated me because he had already told me they get mailed to your house I had asked him this 3 times. I HAD TO ASK HIM TO PUT MY PLATE ON. HE DID IT IN A REALLY LETHARGIC MANNER. Anyways I'm just amazed by the lack of customer service mo has. He is not very professional at all. If I ever come back I'm going to make sure to steer clear of mo. I feel like I should be treated a little bit better than I was regarding the situations I have had. A little more promptness, a little more oh let me get you to talk to a manager asince you drove all the way here asince you are concerned about your plate, a little bit more manners, yes mam no mam I'm sorry this happened to you more compassion would have been nice, and a little bit more knowledge of the services modern Toyota offers. Ginger handed this survey out to me and said if you don't let us know what to fix, how will we ever know. Here are some things you need to improve on. thanks for your time.