I have been waiting for four days now for someone ...

I have been waiting for four days now for someone to reconnect my power and I have had emails sent saying it would be done today yet here I am 11 hours later still waiting. I was meant to be connected on Friday and was told I did not need to be present for the connection to occur, however no connection occurred, when we called on Saturday I was told it have to wait till Monday as no one works on the weekend and I have now lost work whilst waiting for someone to show up.