We ordered our food over the phone and my advice D...

We ordered our food over the phone and my advice DONT ORDER OVER THE PHONE. We were walking distance away so we just thought it'd be easy to order and pick it up. So the person on the phone told us it would be 15 minutes we ordered the food at 5:45 and we walked down to get the food at around 6:00 so my boyfriend and I walk down and tell them we have a pick up order. the bartender told us to just have a seat it would be a few minutes before it was ready so we sit down and we see a bag of food sitting on the counter and we kept wondering if it was our food( remind you the bar tender told us the food WAS NOT READY) so we keep waiting and no one comes up to us or ask if we need anything so at about 6:20 I finally ask a waitress where the heck my food is and she goes to the back and comes back and the bartender says OH HERES YOUR FOOD( the food that had been sitting there for over 35 minutes and I asked her to get the manager and so the manager came back and handed us our food and I explained to him that the bartender never gave us the food after we TOLD him the order name and the order or anything and we looked at our order and it was cold and soggy so we kindly explained we were not paying for that or eating it so the manager goes back in the open kitchen and I'm watching them talk and one of the other managers is rolling his eyes and giving me the WORST look and they stayed back there talking for a good 10 minutes so FINALLY he comes back and says he could re make our food. We left about 6:40 or so. Very unimpressed and pissed off . Not well handled at all and very unorganized. One of the managers was rude and unprofessional. The bartender did not even apologize or even act like he cared that we had to sit there or that our food was right in front of his face