My car purchase was changed on me, I lost a lot of...

My car purchase was changed on me, I lost a lot of things that I thought would still be on the different car. I have a lame radio and no remote start. I have no idea how to get the XM going on it, I had a salesman (one of mine) sit in car and try to get going for a few minutes then informed me that he had an appointment with someone else. Survey says FAILED....