In approximately March of 2020, prior to COVID-19 ...

In approximately March of 2020, prior to COVID-19 exploding, I was in San Antonio on business. Knowing that I liked the body style of the 2020 BMW, I visited Principle Auto s BMW of San Antonio, Texas. While on site, I walked the entire show you room floor and lot, looking at all of the vehicles and waiting for someone to make contact with me. On the day of my visit, there were fewer customers than sales staff. Typically when one walks onto an auto dealership lot, a salesman or two will attempt to speak and gain that person s business. On the date of that visit, I decided to leave BMW because after approximately one hour (likely longer), not one person spoke to me. I was not dressed down (as if that should matter).

Fast forward to a little over one year later. I am again car shopping for a 2020 BMW, locating one that I liked at the same BMW dealership. I looked in Houston, Corpus Christi, Austin, only to find the ONE in San Antonio. Although my first attempt was a pretty poor experience, I decided on 06/25/2021, I was ready to try again. This time I began the conversation with the dealership via the website. I quickly received communications from a salesman, Tanner, who did a good job. After spending three days hammering out a deal with Tanner, I traveled the two hours to San Antonio in the morning hours of 06/28/2021. This lead me to the finance guy, Chris, who did a very poor job. Chris acted as though he was not interested in my money, likely due to it coming from a bank (a reputable bank similar to Navy Federal Credit Union) other than BMW and/or I was not willing to buy the EXTRAS . It must be noted, I was willing to pay the number we agreed on. During this attempted purchase, Chris was not honest and when I say he was not honest, I really mean that he lied to me. What did he lie about you may ask, try a simple thing like there is not notary public at the dealership... his boss is a notary and sits across the office from Chris, no worries, he notarized the POA which they NEVER sent to the bank. After 8 hours at this dealership and Chris receiving the banks word coupled with my contract with the dealership, that the bank would finance the car, I went home without the car.

To add, I spent the days prior to my second visit hammering out the fine details with the bank. I knew that when I got to the dealership, all that was needed was a few pieces of paper created by the finance guy, sent to my bank and they would process the already approved loan, making it really easy for the finance guy. How do I know it was that easy? because I have done it multiple times at other lots, the very same way. Less stress on me, less stress on the bank and less stress on the dealership. Sounds perfect? I ask again, will the business make it right? Will I be able to spend my money at your business? Tanner has my number