J B

Review of Carmax, Sterling VA

DO NOT WASTE YOUR TIME HERE!!! A bunch of con arti...

DO NOT WASTE YOUR TIME HERE!!! A bunch of con artist scammers! Do not take your vehicle here for an appraisal, you are only wasting your time. It used to be if you took your vehicle to CarMax they would give you a fair honest offer. Not anymore! They will low ball you something fierce. For example, I recently had them price a 2017 vehicle that was very clean, Immaculate condition. No scratches, nothing. They offered me $500 below what the low end of the "rough" value was. They vehicle had 8K Miles. It is also a very desirable model. They made stuff up. No existent "scratches" that I asked them to point out and they couldn't. I had already had a dealer offer me the "clean" price which is close to $3k more than what CarMax offered. CarMax has the same car for sale for $5k more than what they offed me. with almost 20k Miles, 12k more than mine!

And if you are thinking of buying, you are wasting your time. For example the 2016 TRD Pro 4Runner that they have sitting on their lot with 26K miles, and that needs new tires. They want $41k for it. You can go buy a brand new one for that price with all the incentives floating out there right now.