Not pleased at all. We came for our anniversary (...

Not pleased at all. We came for our anniversary (the second time we've spent our anniversary at this hotel but will be the last one). Not made to feel special at all. Room ok (needs updating and color) bed was hard. Auto curtains didn't close all the way and the air started not cooling (it was fixed quickly however). Had to call to get our room cleaned and for toiletries. If you sleep in past 10 they skip your room and its 4 or 5 PM before they come back or they skip it all together unless u call. Minibar is ridiculous so everyone walks to Walgreens and buys a cooler and drinks for room unless u want to pay $25 a day for a fridge. No vending machines on floors. All pools are not open and they are very crowded. Prices for drinks at pool are ridiculously overpriced ($28 for one pina colada is a little much!). They said we had free breakfast every day but we found out it was only a grab and go at 2 different places until 11 and u could get an yogurt or a pastry and that was about it. We never even bothered with it. There were 2 earthquakes and the hotel never even acknowledged them. A hotel person made us leave and go down the stairs and out of hotel when 2nd one happened but no one told us anything so we went back to room and hoped it was ok. The whole building was moving and our lights were swaying back and forth. No safety updates or anything was even mentioned!! Last trip to this hotel. So disappointed!!