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Sharon Peters

4 years ago

I had high hopes when I embarked on the tour with ...

I had high hopes when I embarked on the tour with this company. My first night was awful as I was paired with someone with sleep apnea. I asked both the tour leader and the company to help me out of this situation and I received no help whatsoever. The company suggested that I upgrade at my own expense even though the pairing had nothing to do with me.

Thankfully, another passenger generously offered her room to me and upgraded at her own expense as they couldn't help her as well when she swapped rooms with me. This made the last few days of my trip enjoyable.

Prior to my trip, I had told everyone I knew about this company and the affordable cost of using them. Now, I do not recommend them in the slightest. If you decide to use their services, do so at your own risk and don't expect help when in difficult situations in the countries you visit. Some of the tour guides were great and I have reviewed them highly but I have nothing but disdain for expat explore given my experience.

Comments: (1)

expatexplore

Thank you for taking the time to share your experience with Expat Explore. We're truly sorry to hear that your experience on tour fell short of your expectations.

Your experience with us on this tour clearly wasn't what we aim to deliver. We value your feedback and will use it to improve our services.

We sincerely hope that you will consider giving us another opportunity to host you in future, so we can demonstrate the level of care and support we strive to provide.

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