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Review of New York Shop Exchange/Video B...

I've visited many retail stores and this was your ...

I've visited many retail stores and this was your typical experience or lack of. There were so many associates standing around and none of whom approached me to see if I needed anything. I then proceeded to the downstairs area and was finally approached by a gentlemen who asked if I needed help. I politely declined, but shouldn't all reps do that especially when your not busy and see a customer/opportunity? And yes I made a purchase prior to being helped. The concept of treating customers like family or putting oneself in another person's shoes is unfortunately a lost art.