Michael Nallan

Review of Five Star Tours & Charter Bus ...

Five stars?? More like 1/2 a star. If I could leav...

Five stars?? More like 1/2 a star. If I could leave less than one star I would. Rented a sprinter van for my best friends wedding. Where to start...

Problem #1 - Morning of the reservation, they call us and let us know they only have an 11 person van when we reserved a 13 person. We said fine because we simply had no other option.

Problem #2 - they showed up about 45 mins late.

Problem # 3 - the van ends up breaking down about 4 minutes down the road where we have to wait an additional 45 minutes to get a replacement van. (Totally not the drivers fault)

Problems #4 & 5 - I call the day I get back to try and reconcile the additional cost of the 13 person van since we only got the 11. I didn t even ask for anything off of the trip aside from that as I m aware the breakdown was not their fault. They said they would call me back and just simply never did. The following day I call them back and the woman states they ll call me back..again never did. Called back one final time to figure out what was going on. The woman explained that no refund would be issued which I find a little insane.

Needless to say, I will never use this service again and I would not recommend this service to my worst enemy.