For our family vacation, we booked a room here. W...

For our family vacation, we booked a room here. What we didn't book was an accessible room, with one bed for 5 people. When we asked to speak to with a manager, we spoke to Wing Cheun who said there was nothing the hotel could do since it was booked by a third party (even after confirming all details prior to arrival).

I simply asked that we be refunded our money for the resort fee and something be given to us in writing to prove the resort had been given incorrect information from the third party booking service (hotel tonight).

The front desk receptionist understood and was trying to accommodate. However, we asked her manager to assist, she refused to give me anything in writing stating the facts. The receptionist had the information on hand (showed me a print out) yet were unwilling to provide the information to me in order to dispute any charges.

Ms Wing was rude, condescending, and generally unhelpful. When I requested to speak with the manager on duty, she reluctantly brought her to the front. The manager, Brittany resolved the issue in less than 90 seconds by emailing the booking specifics.

Outside of the staff being unable to handle the simplicity of a booking confirmation, the rooms are small and the beds are about the same size as a twin.

As someone who travels quite a bit, I've never written a negative review. This hotel earned the review. They (Ms Wing specifically) worked hard for it.