Recently this company frozen my account. I have ca...

Recently this company frozen my account. I have call green dot and the company to clear it up. The company can take only take 10%out the account per the judgment and the law. It's my pay check. It's been two weeks and my account is still frozen. I've called them over three times and everyone has been rude. I've asked them to send me the original contract and what the truck was sold for at auction and no response. This truck was over seven years ago and now they are doing this..... How long am I supposed to wait for my money that's frozen. All I want to know is a time frame and no one can tell me this.