This was a good company to start with but I lost m...

This was a good company to start with but I lost my job and couldn't keep up the payments I phoned them to let them know I had lost my job was told that they wouldn't take any money out my bank account but they did so I have asked for a refund and every time I call I get told that they will pay it in it be nearly 3 weeks now and so far I have not got the money back yet it a total joke would be a different matter if I owed them money