Staff lied to us when we called (twicetwice) in an...

Staff lied to us when we called (twicetwice) in and out parking for non hotel guests, and when we arrived we discovered that the garage does not offer such access to non hotel guests. The manager William was unwilling to do anything meaningful to make it right such as putting us in system as guests to write in and out pass. Very poor service and you cannot depend on what staff tell you