ivy soh

Review of Nevex Printing Centre

I came in to take a passport size photo for my vis...

I came in to take a passport size photo for my visa application. I understood the strict requirement of UKBA even in its passport photo so I came in and show the detailed list of what is required on the webpage. Without even looking at it, the staff that was serving at the moment shrugged it off by saying she have done this for years and all should be fine. This is not what happened, the photo I took with Nevex was rejected and I had to take a new one at a different place. So I went back to Nevex to explain the situation. Instead of dealing with the matter, I was asked questions that is irrelevant to my problem like "who was the girl that was serving you?", "are you sure she's with short or light hair?", "there is no one with short hair working here"... tons of question instead of dealing with the matter. Overall, really bad customer service and disrespectful attitude in dealing with customer's problems.