Inspect the goods well before collection, do not a...

Inspect the goods well before collection, do not accept subsequent complaints. After I unpacked the spin the damage was seen and the complaint is taken into account by the warehouseman, if he says there was no damage then forget it because your word is against theirs. After spending a lot of money in that store I would expect better communication with the retailers rather than switching the ball. Anyway, I left them that spin as a gift.
Continuation of the review:
After sending an email to the Management Board, Ms. Mira called and apologized for the omission and offered a new product or a refund. Praise for the reaction.