I gave a 'poor-fair' rating only because there was...

I gave a 'poor-fair' rating only because there was not a lower rating...

I moved here around 4 months ago and purchased Smithville's 3MB DSL connection. In that time I have had 36 internet outages (it's actually more but I didn't start out tracking them...) and have regular periods where I only get between .5 and 1MB. I have spent hours on the phone with their technicians, had them at my house, and even went to their store to replace the brand new modem the initially gave me. I understand that I can not always expect to get 3 megs, but I should be getting consistent bandwidth at least, if not more than 1/3rd of the bandwidth I am paying $75 per month for. When I pressed a technician about it, he said that it was 'network saturation'. When I asked what they plan to do about it, he stuttered and stammered and basically said that it wasn't going to happen. I guess you can do that when your customers have no place else to go.