Shan Zha

Review of The Keating Hotel Group

Nice vintage decor of a 1890- building in the cent...

Nice vintage decor of a 1890- building in the center of the city. BUT.... when a CROCKROACH crawled around my laptop in the morning, the stay took a bad turn. I saw two and caught one with an espresso cup. The front desk was all nice and apologetic.
But the manager was clearly not. When informed, he immediately told me that they had done all they can and sprayed everywhere(pesticides, clearly still not sufficient) and I will need to pay my room whatever( I did not even mentioned about not paying.... it is a business trip in the end). The attitude was just rude and extremely immature. Well, be aware of the ROACHES if you still chose to stay. The outdated shower and light system, the water-stained coffee machine, and the not-so- fresh carpet are also true.