Terrible experience. My tax preparer somehow messe...

Terrible experience. My tax preparer somehow messed up my address (of all things?) to a VERY different address, which is extremely peculiar and sketchy to me. The tax preparation fees were ridiculous, WAY higher than my state tax refund, and still to this day I have not been able locate and get my state refund from 2019 due to their mistakes!

I have called several times to try and get them to help me, they want me to come in physically to fix this, as if I haven't already spent way more time and money on this than I thought I would've when hiring "tax professionals." I should be getting a refund for the tax services, or some help amending this, instead, I am left alone to locate, amend and resubmit my tax return.