just spent 45 minutes on hold to make an appointme...

just spent 45 minutes on hold to make an appointment for a follow up appointment after sitting at the branch on a first come first serve basis arriving at 9.30am for opening at 10am. To see someone for help & advice, after 4 hours to be given no helpful advice, apart from dont worry go home and fill all these forms in, call up and make an appointment and we will help you. You call up after holding 45 mins to be told no appointments available ????? reallly????