I inquired about an ancestor who was a patient her...

I inquired about an ancestor who was a patient here over a hundred years ago, knowing that
1- documents probably no longer existed and
2- if they did it would take forever to find.
I got a prompt, kind, email back telling me they would do their best to find what they could. 4 days later, I received a packet of documents on behalf of my ancestors case.
Their service was kind, polite, they didn't "pass the buck", they didn't patronize me, they didn't ask for money, and the promptly sent me what I asked for.
I was so impressed with this institution and their wonderful staff. I will forever be grateful to them for their help.