Chad Massel

Review of Sundance Chevrolet

Seen a deal on-line, placed a $50 hold on Sunday b...

Seen a deal on-line, placed a $50 hold on Sunday because I didn't have time until Tuesday to see the van. Went to see the van and there was body damage, which was not mentioned on-line and the photo angle of that side was too difficult to see. Took it for a test drive, A/C blower motor bearings were shot. Car was not detailed either before viewing. Salesman jacked up the price above good value to do the repairs that should have been done before listing the van. I got the price down to $400 above the advertised price (pretty much covered insurance and registration transfer). Schedule the service work to get repairs done above. Was given the keys after five and a half hours of sitting around the used car dealership, yes 5.5 hours. Car had less than of an eighth of a tank of gas, so I had to fill it up so I could get back home. I was also told I would not get a loaner car during the repair, but got one after making a few phone calls. Salesman was late to work the day I brought it in for repairs. Took about 4 days to get repair complete. Upon receiving the van, it did not get the promised oil change, also the A/C actuator was broken for the passenger side (always hot). I called the salesman about this new issue, who said they would "look into it and call me back". After 3 hours I called back, no progress and said he was leaving early and would call me Saturday. I contacted the service manager, who handled everything. Got the van in Saturday to get the needed repair and oil change. So 4 trips from Grand Rapids and a bunch of hassle, my family has a van at dealership market value. I was not compensated for miles, no fill ups, no discounts. Stay away. I will not go back. The customer service person called me once to get my opinion on my purchase, left me a voicemail. I tried to call back several time, but my call was never returned.