Katie Hollar

Review of Chula Vista Resort

We stayed 2 nights in the golf villa and we were v...

We stayed 2 nights in the golf villa and we were very disappointed. The hotel staff was rude, the spa staff was okay except for the person performing the service, it seemed like we were interrupting her day. The outdoor water park was not open the entire visit even though it was 80 degrees out one of the days, and the room was not cleaned thoroughly. For the price and the location, it was not worth the stay. There are so many options and resorts in the Dells, I would hope they would focus more on their customer service to gain returning customers. Also, it would have been nice to know that the outdoor water park is only open when they have enough guests to fill it. - NEW POST 6/12/18 Seems to me that referring all of these posts to management has done nothing. There are a ton of negative reviews in regards to your resort. I am from the area, I would hope for better feedback from the "owners" then just referring it to management. Word of mouth goes a long way and owners not taking ownership of their unhappy customers is worst than having a bad experience while there!