Dania Elkassem

Review of Ritz-Carlton Toronto

I was very disappointed with this Ritz. I ve staye...

I was very disappointed with this Ritz. I ve stayed at the one in Montreal twice and was extremely happy with what we got in the room. This one was not special at all. The bed was very comfortable but that s all. I was also upset at we had booked a week in advance and asked for the room with a lake view with one king bed. When we got there they have us 2 queen beds. They changed us to a room with a king bed but were not able to give us the lake view which I really wanted.
The staff were nice and we didn t make a fuss about it, but I was still bothered.