As a regularly returning customer I was disappoint...

As a regularly returning customer I was disappointed that we had no hot water in the bathroom and resorted to boiling a kettle! At least there was a kettle. No apology. No explanation. No reduction in the cost of the room. Not even a complimentary token. Not good. I work within the hospitality industry the least I would have done would have been to offer every one of my guests either a discount on the room price or something worthwhile like triple points on the Accor Card.