Nancy R

Review of Subaru of Wakefield

Hubby and I went to this dealership Memorial Day W...

Hubby and I went to this dealership Memorial Day Wknd because we love the Subaru ascent and want cooling seats and their price for this feature beats the other suv we are considering (VW Atlas). We are so thankful we test drove the limited because we now know we love it (a little more than the VW) and probably want to go to with the highest model/trim. But after our poor experience with the sales woman at this Subaru we will be driving 10miles away to an alternate Subaru dealer to get competitive pricing and buy. All I can hope is that the manager of this Subaru sees this and helps her work on her customer service skills - as soon as we had test drove with a jr. sales associate (who we weren t aware was jr. & couldn t close the deal with us) she came out, never introduced herself or her role as closer but instead started talking right to the jr. Sales associate and telling him it was busy and there were people waiting. We said we wanted to try out the cooling seats in the highest trim/version of the ascent and she said it s the same version as the Limited we just test drove and she can t let us test drive it. We explained we didn t want to test drive again just for the upgraded model but wanted to test the cooling seats and also wanted a trim/package comparison of the Ascent that we could visually see what the highest price one came with. She said it doesn t exist and when we tried to explain again she said you can look online for that . We felt extremely disrespected, rushed and talked down to. Little does she know we re about to have our first child, our parents have given us the money to cover the cost of buying our first family SUV and we need to buy within the next month before our family officially grows. Hopefully no one else has this experience & she learns customer service and patience.