They own ShoesandFashion on ebay, as well as on ov...

They own ShoesandFashion on ebay, as well as on overstock, walmart and amazon Due to a checkout error that was either ebay's or paypal's fault, they ended up with $139.18 of mine and the order disappeared. I emailed them about the matter--they said I had wrong seller even though I sent them the paypal transaction id. They kept my money and their solution was to block me from contacting them anymore! So I tried to contact them again through my husband's account and sent a copy of the paypal missing order w/ transaction id as I could no longer send them emails through my ebay account. They failed to respond and blocked him as well. Wow paypal and ebay both told me to attempt to work things out with this company!
Contacted this company by phone and they said they don't fix these things.

UPDATE: Phil the head of customer service for the jay group did contact me and fixed everything promptly and in a professional manner so I am revising feedback to a 3. I think they should have looked at my history with them and tried to address my issues rather than stonewall me for a week! I wasted a great deal of time on this. I think they need some new customer service reps at Shoes and Fashions that can get things fixed or pass issues to higher ups rather than block any account who tries to provide information about a dispute. I buy shoes from them all the time and they are excellent about returns and have excellent prices.