P Matsu

Review of Flip City Gymnastics

I have never been treated so poorly by any type of...

I have never been treated so poorly by any type of business, let alone the OWNERS of this facility.

We had booked the facility for a birthday party from 3pm-4:45pm. My wife left a message that week to confirm everything, but did not receive a phone call back. On your website, it shows that you have classes on Saturdays so we arrived at 2:30 to bring in the food, some balloons, etc to decorate modestly. No one was at the gym, so we called and left a couple of messages to see when we would be able to get in. At 2:45pm, we started to panic as there was still no one there and no one was picking up the phone. My wife even called a local community center to see if we could get in there to use a room last minute.

Finally, Sue arrived at 2:50pm, and let us in. I said that we were expecting to be able to come in before the scheduled time to set up, and came back in an abrasive tone with "the kids will be in the gym for the first hour, you'll have lots of time to setup". Our dialogue went back and forth, as I mentioned that we wanted to have balloons out near the door so the kids knew they were walking into a birthday party, essentially making it special. What I got back was a "whatever" and she turned and walked away. I was quite frankly blown away by this as your customer and possibly a future customer, with many possible customers coming through the door for the party.

I don't know if Sue was in a bad mood that day, or if something had happened in the morning. I understand we all have bad days, but this kind of behaviour to anyone, let alone customers, is inexcusable to say the least. I would have fired my employee on the spot if I had seen that.

We did not receive any kind of apology, not even a response to this email we sent three times.

Avoid this place for your child's birthday party, or any type of activity...not worth it.