J
Jonathan Roth Review of Basin harbor club
I have traveled all over the world and this is by ...
I have traveled all over the world and this is by far the worst experience I have ever had. The entire staff I came in contact with exhibited no customer service, they were poorly trained and could care less about customer satisfaction. My suite probably had not seen any maintenance in 5 years, it was very tired, dirty and shabby. Housekeeping did not change linens, replace towels, clean the room --nothing -- we did not get any service from thm for the entire time we were there. 3 days and 2 nights. When I asked for management they were unavailable. Finally, the bill was incorrect. I was overcharged. I would never recommend this establishment. They deserve lower than the lowest rating.

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