Global Automotive Solutions

Review of AutoNation Collision Center of...

First time that I spoke with Crystal I was lied to...

First time that I spoke with Crystal I was lied to about my repair. Golden they were very busy and it would be done within days and did she had already ordered the part that I needed. Come to find out none of that ever happened. After drop off my vehicle set for week before they did an estimate to send to my insurance company. Still no part ordered by the way. Walker who I dealt with that the body shop lied to me on several occasions told me get me a rental car on Monday if he could from his manager. I spoke with him about the car. In his defense however he did say he got my insurance company to pay for 4 days of rental. Then again promised the car in 2 days on Wednesday. On Wednesday called me to tell me there was a parts problem and it wouldn't be done. On Thursday never called me at all. On Friday he returned my call after I left a message with other people there. He was able to finish my car Friday afternoon, well not really finish it it's still needed to be buffed out in the door handle is left loose on the driver's door. Back to life in the afternoon he promised to have the tow truck drive the car to my house at 5:30 that afternoon with no one answering the phone. I called repeatedly to find out where my car has been. I was told by him did the card been picked up at 2:20 in the afternoon and he had no idea it should be at my house by. Can't leave the car arrives at my house at 5:48 that evening 3 hours and 20 minutes later when the shop is only 15 minutes away. To my surprise ( well not really). The tow truck driver informed me that he really only took the vehicle up 20 minutes ago. Lied to again. One good note about this body shop the painting in the body repair was excellent top notch first class people skills not very good at all. So we need to get the car back in and get the rest of the work finished part of that is my fault though because I am ill with cancer.