***FURTHER UPDATE***

***FURTHER UPDATE***
So I spoke to the director, and although I was still not satisfied, he agreed to knock off the admin charge for the cleaning.. I am currently now opening a dispute as they didn t actually do that, it was actually just to get me to agree to the costing. Got it all on email. They are just looking for any excuse to scam their tenants and get extra money.

Absolutely disgusting how they have managed for so long doing what they do. We have just exited a property, leaving it in a FAR better state than what we moved in and they have the audacity to charge us for a sparkle clean - we got a cleaner in to make sure we weren t charged. They have not provided proof yet, we have photos of the property on exit.

When moving into the property, there was mould EVERYWHERE, the bathroom was thick with mould around the bath and in the groutwork. When we left, all of that was gone. The sofa which was in the house, was broken however, we was unaware until we had moved in. We had to wait for a month with a broken sofa to be told we would have to wait 3 months for a new one. We had no choice but to GIVE our year old sofas that were in storage, to the land lord in order for us to use the living space.

DO NOT go with this agency, I ve had NOTHING but trouble with them, everyone who I know will be told not to go with them because they make a mockery out of people, but you don t find out until you sign your contract, how useless and RUDE they are.