J Bell

Review of Starline Narrowboats

We hired Western Star narrowboat in September 2017...

We hired Western Star narrowboat in September 2017 and would NOT recommend Starline Narrowboats. We noted several items missing on the boat and had issues working the cooker, grill and tv. The furniture inside and curtains were shabby and dirty and in need of a good clean! The gentleman who did our handover proceeded to smoke during our instruction and gave us misinformation about mooring. Our biggest complaint has been in how the company dealt with our observation and feedback. Although agreeing with many of our points the company persisted to push the responsibility back onto the previous hire for not reporting any missing items, allowing themselves only a 4 hour turnaround time (if previous hire had returned the boat on time they said!) and inferring we should have done a full and working inspection of the inventory checklist prior to handover. We were on our holiday and put trust in the company to ensure THEY had made certain everything was as stated it should be. NEVER AGAIN! We would give no stars but we can't post without at least 1!