Elena Michael

Review of Five Star Tours & Charter Bus ...

Very disappointed with Five Star Tours Company exp...

Very disappointed with Five Star Tours Company experience in San Diego. I would not recommend using this tour company to anyone. Alfonso Hernandez, the manager, was a nightmare to deal with. He does not understand the concept of customer service. We made reservations 4 days in advance, contacting Customer Service via email and phone and received an email confirmation for our tour date. We arrived and were told there was no room for us on the bus. We were told to come back another day. We made the reservations accordingly since we would not be in San Diego the following day. Alfonso, proceeded to tell us we will not have room raising his voice, and told us that if we didn t leave he would get security to take us out of the building. He was very rude and disrespectful. His volatile and ignorant behavior was completely uncalled for, when it should have been a great customer experience. Needless to say the day was started in a very negative way. Please avoid using this touring place and dealing with Alfonso.