We were informed by email that all trips would be ...

We were informed by email that all trips would be suspended due to the corona crisis and that we would get a refund. At first, we were even happy to get at least the money back due to the circumstances. At the time, we would also have been satisfied with a voucher. But since then there has been silence in the forest. No refund, no voucher and no one available. This is simply not a nice way and not exactly customer friendly. So I would no longer want to book with this company and hope that others will not experience the same. With all understanding of the situation, that's just very unprofessional, too bad.