Muhammad Tariq

Review of Gateway Toyota ,Inc.

I was reviewing other customers remarks and was pu...

I was reviewing other customers remarks and was puzzled about reality of those remarks reason being no any single visit at Toyota Gateway was there for me where there was no any horrible experience observed. In my opinion Toyota Gateway runs in a clever way of making money only. They sold me Gem membership stating the car is covered "bumper to bumper" whereas on 5-6 different instances , it is revealed nothing is covered with Gem membership, it is just a hoax to charge customers 2000$-3000$ (for small cars) to pay the amount to the financing bank with further interest on it. I am totally disappointed with my recent visit with them and strongly thinking to write a message to Toyota Manufacturers worldwide to seriously look after and revisit their name which is at stake with Toyota Gateway. I have bought vehicles from Toyota from two other countries and my experience was quite satisfactory, whereas the worst experience is observed here in Canada.

1. They sold the vehicle with a leaked Tyre which when showed to them came back with a suggestion to purchase a new Tyre through them.

2. Upon having a windshield crack, I went there for repairing as promised in Gem, came back with a suggestion to buy a new windshield from them instead of repairing.

3. I felt noise in my front brakes, so called them and checked whether repairing will be done through Gem, got reply of non-coverage and only inspection of the problem is covered through Gem.

4. When went to Gem for inspection, received remarks of no inspection even without payment of 85$.

I think the people who are giving positive remarks to Toyota Gateway are either New drivers of first time and are unaware about service experience or might haven't seen the height of actual service of Toyota dealership outside Canada or with other good Toyoyta dealers within Canada.