Ivy Man

Review of Gateway Toyota ,Inc.

I have never had this much dissatisfaction with th...

I have never had this much dissatisfaction with this dealership. My family all purchased vehicles and had servicing done from this dealership within the last 2 decades and it was fine. Within half a year of owning this brand new car, I am going to need to visit the service department for the 4th time. I need to drive to work and I don t have the luxury to keep bringing the car in to get things fixed due to negligence in how service department people take care of customer s property. It feels to me I am purchasing a car to have it wrecked by someone else. I am honestly upset by how I brought the car in perfect mint condition, and I receive it back in a lesser condition.
The backseat headrest is fixed as of Friday, but as I was putting my stuff back inside my vehicle, I find this piece popping out on the left side (looks different from the right side), and looking into that white area, it looks like it snapped/damaged.